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If there's a manufacturing defect or installation issue — we take full responsibility and replace it. No hassle.
Any defect or issue must be reported within 24 hours of installation. After this window, exchange requests will not be accepted. Please inspect the glass carefully on installation day.
Only two scenarios are covered — we keep it honest and clear
Why customer measurement errors aren't covered: We do a 2-level measurement process — our technician visits your site and you approve final measurements before production begins. This eliminates sizing errors on our end, and ensures both sides are protected.
Act on the same day — 24 hours goes fast
Check the glass thoroughly while our installation team is still at your site. Look for any surface defects, cracks, chips, or fitting issues before signing off.
Do not confirm the order if you see any issue — raise it on the spot with the installer.
Take clear photos or a short video of the defect or installation issue. Show the full panel and a close-up of the problem area.
Good-quality photos speed up review significantly — make sure the lighting is clear.
Send your order number, photos, and a brief description to us on WhatsApp or call our team. This must be done within 24 hours of installation.
WhatsApp is fastest — photos + message in one go. We respond the same day.
Our team reviews your photos and order details. If the exchange is approved, we confirm within the same day and schedule replacement production and delivery.
We deliver the replacement glass and install it at no extra cost. Our team removes the defective piece, fits the new one, and cleans up.
Once you're fully satisfied with the replacement, you confirm and the exchange is complete. We don't close it until you're happy.
From reporting to replacement — what to expect
Things customers usually ask about exchanges
Unusual situation?Our policy covers the most common cases. If your situation is different, contact us — we'll always try to find a fair resolution. Talk to us
You have 24 hours from installation — don't wait.
WhatsApp us with photos and your order number.
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